Claims assistance

Assistance in settling insurance claims is an important part of our overall approach to providing good customer service. In order to guarantee the quality management of the liquidation process, a specialized department - "Liquidation of damages" is at your disposal, from which you will receive specific and clear instructions, as well as information for further actions in case of an insurance event. You can expect from us a comprehensive service for settling claims, which includes:

  • Full control of the damage elimination process;
  • 24-hour telephone line - service 24/7;
  • Effective assistance on site and / or electronically;
  • Arranging inspections, collecting the evidence required by the insurer;
  • Administrative processing of claims;
  • Initiation and participation in negotiations with insurers in case of problematic damages.



Accident in Bulgaria Useful information in case of an insured event

Each insurer adopts internal rules for the activity of settling claims under insurance contracts. The rules govern the procedures by which the insurer accepts claims for damages, collects the necessary evidence, assesses the damage caused, determines the amount of compensation and makes payments.

What to do after finding an insurance event?

I&G Brokers recommends that you follow these simple rules.

1. Do not change the condition of the damaged vehicle or property.

2. Take all necessary and appropriate measures to limit the damage.

3. Notify the relevant authorities immediately.

4. Contact your insurer and / or I&G Brokers (if you are our client) in a timely manner to receive accurate instructions for the specific situation. You need to provide the following information:

  • data on the insured and the insurance policy;
  • date and place of occurrence of the event;
  • cause and description of the damages - degree of damage;
  • ontact and feedback person.

Accident in Bulgaria Useful information in case of car damage

We have made driving an integral part of everyday life and it is our responsibility to ensure that the vehicle is technically sound and that we are careful on the road. Unfortunately, sometimes we cannot protect our car from a car accident, theft or natural disaster that causes damage that requires a significant amount to repair. Car insurance aims to take care of just that.

What to do in case of car damage?

If you have Casco insurance, it is important to check how long you have to file the claim with the defense. Usually this period is from 3 to 7 working days from the update of the event (excluding the risk of "theft of the entire vehicle" and "fire" - up to 24 hours after the event), but each protector has its own internal rules for the settlement of claims.

Carefully review your insurance policy to find out what your rights and obligations are, as well as how to remedy the damage - through an official service, a trusted service or expert assessment. Check if you have upcoming installments to pay. In case you want to receive full compensation or take a letter of assignment for repair in a service center, you need to have paid all the installments under the policy.

In order to receive compensation under your Casco car policy, it is necessary to obtain valid documents certifying the cause of the damage. These can be:

  • bilateral statement;
  • traffic police report;
  • official note from the fire department;
  • official note from the Metrological Service in case of natural disaster;
  • official note from the Police in case of malicious actions by third parties;
  • others.

In the event of an accident, only with material means, a standard bilateral statement of findings is filled in. In case of disagreement between the parties - who is to blame for the accident, the Traffic Police team visits the scene and draws up a report of the accident.

In order to file a claim under the Civil Liability Insurance to the insurer of the driver responsible for the accident, you should prepare the following documents:

  • accident report or bilateral statement of findings;
  • your personal documents;
  • documents for paid expenses;
  • bank account certificate.
What to do in case of a traffic accident abroad?

1. Do not leave the scene of the accident.

2. Contact the Traffic Police in the respective country.

3. In case the police do not visit the place of the accident, with only material damage and confirmed guilt for the accident with the other driver, you can draw up a bilateral statement of findings.

4. Make sure that you have recorded the necessary data for the other participant in the accident, as well as for the circumstances of the event.

5. Gather all the necessary data regarding the event, namely:

  • Names of the participants;
  • Witness information;
  • The registration numbers of the cars - participants in the event;
  • Insurer and insurance policy number of the other participant;
  • Other information.

6. Do not sign documents whose contents you do not understand, look for an interpreter if necessary.

7. Report the accident to your insurer and / or insurance broker.